Return Policy

Returns of Goods of Proper Quality

The company provides the opportunity for returns and exchanges in accordance with the Consumer Rights Protection Law.

Return terms and conditions:

Returns or exchanges are possible within 14 days from the moment the goods are received by the customer.

Return shipping of the goods is carried out by agreement.

Conditions for the return of goods of improper quality:

Goods are only accepted for return if they do not match the quality stated on the manufacturer’s website.

Otherwise, the goods are not subject to return.

Quality certificates of our products are available in the “Certificates” section on our website.

After the return of the goods, the refund is processed within 5 working days to the payment details provided by the customer.

Return process:

First, contact us at +38 (099) 308 49 25 to report the problem with the goods.

Goods can be returned to the following address: 07260, Kyiv region, Vyshgorod district, Kyivskyi Shliakh St., bld. 3, Shpyli village. Please note that the costs associated with the return of the goods are borne by the customer.

Returns without prior notification are not accepted.

There are goods that are not subject to return and exchange according to legislation.

Goods purchased more than 14 days ago are not accepted for return.

For all return inquiries, please call +38 (099) 308 49 25.